Arriving Well

Guest Care

A few gentle things to know before you come — so the ritual can hold you fully from the moment you step in.

Before you arrive

Come with a little space.

  • Arrive a few minutes early if this is your first visit
  • Let us know of any sensitivities when you book
  • This ritual is best set aside — turn the pace of the day down gently
  • We welcome you in the calm of the mid-session, not the rush before

During your treatment

Stillness is part of the service.

  • If the pressure or temperature isn't right, speak — we adjust without a second thought
  • Rest as deeply as you like; we work around your quiet
  • The shampoo ritual begins slowly — let it

Special considerations

A few things to share with us.

  • If you have a scalp condition, recent colour treatment, or any sensitivity to scent, please mention it when booking so we can choose the right products for you.
  • Hot stone treatments require a brief health note — let us know if you have circulatory concerns or skin conditions.
  • Pregnancy, recent surgery, or other medical considerations are always welcome to share — we will tailor accordingly.

Rescheduling and cancellations

Life happens. Tell us gently.

  • If something comes up, reach us through Fresha ahead of your appointment
  • We'll do our best to find you another window
  • Repeated late cancellations may require a deposit — only so we can hold time for you properly

Ready when you are.

550 Sydney Rd Brunswick · 342 Victoria St North Melbourne · Book 24/7 via Fresha

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